| 1. |
What is moneyMe? |
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moneyMe is an innovative mobile commerce service
which is reliable and easily available for consumers to
deliver monetary value for purchases and to conduct
domestic and international remittance via SMS. |
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| 2 |
Who can use moneyMe? |
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Available to all subscribers of Maxis, Digi & Celcom
(Prepaid & Postpaid). |
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| 3. |
When can I use moneyMe? |
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You can use moneyMe immediately after
registering. You are required to do registration only
once. No subscription and registration
fees. |
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| 4. |
What
services are currently available? |
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Our first
service is the remittance service from Malaysia to
Indonesia. We have also launched topMe - Indonesia
Airtime Reload. |
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| 5. |
Which country can I remit to? |
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Currently Indonesia. More countries shall be
made available soon. |
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| 6. |
Where can I do Cash-In? |
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You can do cash-in via
moneyMe merchants nationwide. |
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| 7. |
How to do Cash-In? |
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All you have to do is provide your
mobile phone number and the value of money at the
counter. Upon successful cash-in you will receive a
message via SMS. |
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| 8. |
What is the maximum amount that I can
cash-in my moneyMe wallet? |
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You can cash-in a maximum of RM1,500 in your moneyMe wallet
at any one time but it is unlimited per day. |
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| 9. |
Where can I
do Cash-Out? |
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For international
remittance to Indonesia, beneficiary can cash out money at
more than 4,700
post offices that have Wesel Pos Online service.
During cash out, beneficiary is required to produce
their identity card and also the SMS with NTP and PIN as
proof.
Remittance direct to bank
accounts is now available at the 13 banks in
Indonesia:
Bank Mandiri, Bank Rakyat Indonesia, Bank Central
Asia, Bank Negara Indonesia and etc. |
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| 10. |
What is the maximum amount that I can
remit? |
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For international
remittance, limit is up to RM1,500 per
transaction. Daily outward transaction limit per
subscriber is RM50,000.
For domestic remittance, the limit is RM1,500 per
transaction. |
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| 12. |
How long will it take to remit money to
beneficiary? |
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Remittance is as fast as the speed of SMS - it is
instant. However transaction
depends on the aerial coverage of the telecommunication
service provider and the difference of time zone. |
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| 13. |
What is the exchange rate? (RM to
Rupiah) |
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The exchange rate for remittance is based on
the indicative rate on the day. |
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| 14. |
What are the fees charged to
beneficiary? |
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There are no hidden charges imposed to the person who
receives the money. |
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| 15. |
What happens if my beneficiary did
not cash out money? |
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Your remittance will be in moneyMe wallet if there is no collection by beneficiary. |
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| 16. |
What happens if I change my mobile
number? |
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You will need to call us at 603 7726 8240 to change
details. |
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| 17. |
What happens to my moneyMe wallet
if I lose my mobile phone? |
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It will not affect your moneyMe wallet. The wallet is
protected by Personal Identification Number (PIN).
All you have to do is call our customer service line to
suspend the account. |
